Refund & Return Policy

1. How Our Shipping Works

A. Partnered Shipping Agency – Discounted Rate

Dart Pallet Liquidation has a partnered shipping agency that handles all our shipments at a discounted price for our customers. This is our default and cheapest shipping option. Shipping cost is calculated at checkout based on pallet size, weight, and delivery address (commercial vs residential with liftgate).

B. Use Your Own Shipping Agency – Optional

Customers can request that their pallet be shipped through another shipping agency of their choice. This is allowed, provided the customer is willing to pay the necessary shipping fee charged by that agency.

• You must inform us before shipment if you want to use your own carrier.
• You will be responsible for arranging pickup and paying your carrier directly.
• Dart Pallet Liquidation is not liable for delays or damages caused by a third-party carrier chosen by you.

2. 30-Day Test & Inspection Period

Once a pallet is purchased and shipped, you have 30 days from the delivery date to test, inspect, and verify your products.

3. How The 98% Refund Works – Insurance Backed

Each purchase and shipment is backed by an insurance agency to protect both parties.

• Example: You buy a pallet for $1,500. If you request a refund within 30 days, $1,470 (98%) is refunded to you, $30 (2%) is sent to the insurance company that backed the shipment.
• Refund is issued to your original payment method within 5-7 business days after pallet is received back or confirmed damaged.
• The 2% insurance fee is non-refundable – it is the cost of insuring your pallet for 30 days.

4. What Qualifies as “Damaged or Not Up To Standard”?

Eligible for Replacement or 98% Refund:

• Heavy freight damage – crushed, wet, forklift puncture, pallet tipped over.
• More than 15% of units not functional when listing stated functional.
• Wrong category shipped (e.g., you ordered Electronics Pallet but received Clothing Pallet).
• Manifest count short by more than 15% vs what was paid for.
• Product not matching description – e.g., listed as Brand New Sealed but received heavily used.

Not Eligible:

• Minor cosmetic wear expected in liquidation (light scratches, dusty boxes, dented packaging).
• Grade B / 2nd Grade pallets described as having cosmetic wear and 75%+ battery.
• Market value drop or slow resale.
• Damage caused by your own carrier if you chose a third-party shipping agency.

5. How To Request A Change Or Refund

You must report within 30 days of delivery. After 30 days, all sales are final.

1. Document: Take clear photos and an unboxing video from the moment you cut the shrink wrap.
2. Email us: Send to info@dartpallets.com with Subject: ORDER # + REFUND or PALLET CHANGE REQUEST
3. Include: Order Number, Delivery Date, Photos, Video Link, Description of issue.
4. We respond within 24-48 hours with return label and next steps.
5. For replacement: We ship replacement at our cost via our partnered agency.

6. Cancellations Before Shipment

7. Replacement Shipment Details

• If you choose change of pallet, Dart Pallet Liquidation will be in charge of covering all shipping fees for the new shipment.
• Replacement will be same category and same value as original order.
• Replacement pallet will also be backed by insurance and will have its own new 30-day test period from new delivery date.

8. Contact For Returns & Refunds

Effective Date: February 21, 2021 | Dart Pallet Liquidation – 2100 Luna Road, Carrollton, TX 75006 | All pallets insured – 98% refund to customer, 2% to insurance backing agency.