At Dart Pallet Liquidation (“we”, “us”, “our”), operating https://dartpallets.com, we respect your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase pallets as a whole, use our shipping services, or contact us.

1. Information We Collect

A. Information You Provide Directly

• Order Information: Name, email, billing/shipping address, phone (if provided), order number, pallet type.
• Payment Information: We do NOT store card numbers. Payments processed securely via Stripe / PayPal / bank processor. We only receive last 4 digits and payment confirmation.
• Contact & Support: When you email info@dartpallets.com or use contact forms, we collect your message, attachments, photos/videos for claims.
• Shipping Choice: If you use your own shipping agency, we collect carrier details.

B. Information Collected Automatically

• IP address, browser type, device type, pages visited, time spent, referral source – via cookies and Google Analytics.
• Shipping tracking data and delivery confirmation.

2. How We Use Your Information

Purpose	Details
Process Orders & Shipping	To pack pallets, create labels, ship via our partnered agency (discounted) or arrange pickup for your own carrier, and provide tracking.
Buyer Protection	To verify 30-day test period claims, process 98% refunds or free pallet changes, and work with insurance agency backing shipments.
Customer Support	To reply to emails to info@dartpallets.com and resolve issues.
Improve Website	Analytics to improve product listings, pallet categories, and user experience.
Legal & Fraud Prevention	Prevent fraud, comply with law, enforce Terms.

3. Sharing Of Information

We do NOT sell your personal data. We only share with:

• Partnered Shipping Agency: Name, address, phone for delivery and insurance backing. They only use data to deliver.
• Insurance Agency: When you request refund/replacement – order info, damage photos/video, tracking – to process 98%/2% split.
• Payment Processors: Stripe, PayPal, banks – to process payments securely.
• Service Providers: Website hosting, email (Google Workspace), analytics (Google Analytics), all bound by confidentiality.
• Legal: If required by law, court order, or to protect our rights.

4. Cookies

We use essential cookies (cart, login) and analytics cookies (Google Analytics) to understand traffic. You can disable cookies in browser settings, but site may not function properly. No advertising cookies sold to third parties.

5. Data Retention

• Orders & invoices: 7 years (tax/legal requirement).
• Support tickets / claims (photos, videos): 2 years after 30-day test resolution.
• Contact form messages: 1 year.
• Analytics data: 26 months.

6. Your Rights

A. For All Users

You can request at info@dartpallets.com to: access, correct, delete your data, or opt-out of marketing emails.

B. GDPR (EU/UK – Spain, Germany Hubs)

If you are in EU/UK, you have right to access, rectify, erase, restrict, data portability, and object. Legal basis: contract (fulfill pallet order), legitimate interest (support, improve site), consent (newsletter). Contact info@dartpallets.com. You can also complain to your local data authority.

C. CCPA / CPRA (California)

California residents have right to know, delete, correct, opt-out of sale/sharing (we do NOT sell data), and non-discrimination. Email info@dartpallets.com with subject “CCPA Request”.

D. Australia (Privacy Act)

AU residents at 45 Parramatta Road hub can request access/correction via info@dartpallets.com.

7. International Data Transfers

Our main servers are in the US (2100 Luna Road, Carrollton, TX 75006). If you order from Australia, Spain, or Germany hubs, your data may be transferred to US for order processing and insurance backing, with standard contractual clauses protection.

8. How We Protect Your Data

• SSL/HTTPS encryption on https://dartpallets.com
• Payments never stored on our servers – handled by PCI-compliant processors
• Access limited to authorized staff (CEO/Founder, Marketing, PR, Support)
• Every shipment backed by insurance agency with secure data handling

9. Children’s Privacy

Our website sells pallets as a whole for business resellers and is not directed to children under 18. We do not knowingly collect data from children.

10. Third-Party Links

Our site contains links to Google Maps (for warehouse locations) and payment providers. Their privacy policies apply when you leave our site.

11. Changes To This Policy

We may update this Privacy Policy. Last updated date at top will change. If major changes, we will notify via email or banner on https://dartpallets.com.

12. Contact Us

© 2021-2026 Dart Pallet Liquidation – Pallets as a whole – All rights reserved.