FREQUENTLY ASKED QUESTIONS

We are a direct U.S. liquidator based at 2100 Luna Road, Carrollton, TX 75006 since Feb 21, 2021. We sell pallets as a whole – not single items – across Electronics, iPhones, General Merchandise, Tools, Home Goods & more. Sourced direct from major retailers. Website: https://dartpallets.com

Only as a whole. Box (10+ units), Half Pallet, Full Pallet. We do not break pallets or sell single items. This is how we keep prices at liquidation level for resellers, bin stores, flea markets & exporters.

Our warehouse is at 2100 Luna Road, Carrollton, TX 75006, United States. You can visit Mon-Fri 9AM-6PM CST, Sat 10AM-4PM CST. Contact us before visiting.

We have a partnered shipping agency that handles all shipments at a discounted price. This is default and cheapest. Shipping cost is calculated at checkout based on pallet size, weight, and address (commercial vs residential liftgate).

Yes. You can request that your pallet be shipped through another agency of your choice, as long as you are willing to pay the necessary shipping fee. You must inform us before shipment. You arrange pickup and pay your carrier directly. We are not liable for delays/damage by your carrier.

Yes, but freight LTL requires a liftgate truck for residential. There is a liftgate fee ($75-$150). If you have a forklift or loading dock (commercial), no liftgate needed. We also ship via FedEx/UPS for small Box pallets.

Via our partnered agency: 2-5 business days for TX & nearby states, 3-7 business days for East/West Coast. Box pallets via FedEx: 2-4 days. Freight delays can happen due to weather/truck breakdown – tracking provided.

Each pallet is insured to allow 30-day testing. Example: $1,500 pallet → $1,470 (98%) back to you, $30 (2%) to insurance agency. The 2% is the cost of insuring your pallet for 30 days. Without insurance, liquidation is normally ALL SALES FINAL with no testing. We offer protection others don’t.

We do. Dart Pallet Liquidation will be in charge of covering all shipping fees for the new replacement shipment via our partnered agency. Replacement also gets its own new 30-day test period.

Eligible: Heavy freight damage (crushed/wet/tipped), >15% not functional when listed functional, wrong category shipped, count short >15%, listed sealed but received used.

Not Eligible: Light scratches, dusty boxes, Grade B cosmetic wear (described), market value drop, damage by your own carrier.

Within 30 days: 1) Take photos + unboxing video from shrink wrap cut. 2) Email info@dartpallets.com with Subject: ORDER # + REFUND or PALLET CHANGE. Include order #, delivery date, photos/video, issue. We reply in 24-48h with return label/next steps. 98% refund processed 5-7 days after return/damage confirmed.

Inspect before signing BOL. If damage visible, write “DAMAGED” on receipt before signing. Take photos while driver present, take video. Report within 48h for freight damage. If you sign “CLEAR” then claim damage, carrier will deny.

Manifests provided by retailers as estimates. Usually 95-98% accurate. May vary 2-5% due to warehouse counting. If short >15%, we cover under 30-day protection (refund for missing units or replacement).

We sell: Brand New Sealed, Open Box, Shelf-Pulls, Customer Returns, Grade B / 2nd Grade (functional with cosmetic wear, 75%+ battery). Condition clearly stated on each product page. Grade B is not defective – it has cosmetic wear.

We sell at liquidation prices to allow 200-400% ROI, but we cannot guarantee your resale price. Market value fluctuates. You are buying as a reseller/exporter who understands liquidation.